We keep billing fair and transparent.
Refund Policy
Schoolz offers predictable billing with clear refund rules for families and schools.
Effective date: October 6, 2025
Eligibility
- Refunds available within the first 14 days of a new billing cycle
- Prorated credits for service disruptions longer than 48 consecutive hours
- No refunds for completed single-trip bookings
How to request a refund
- Submit a ticket through the Schoolz Support Center
- Include trip details and payment receipts
- Expect confirmation within two business days
Exceptions
- Government-mandated school closures qualify for full cycle credits
- Driver no-shows verified by GPS logs are refunded automatically
- Discounted promotional bundles are non-refundable