User Rights & Data Governance
Account Deletion & Data Erasure Request
Schoolz respects your right to control your personal information. You can request the permanent deletion of your account and associated records through our verified support process.
How the account deletion process works
To protect student safety and prevent unauthorized modifications, deletion requests undergo a secure three-step verification workflow:
01
1. Submit Deletion Request
Send an email or message through our contact channels using the mobile number or email linked to your account.
02
2. Identity & Account Verification
Our team confirms that the request originates from the verified account holder or authorized legal guardian.
03
3. Data Erasure & Confirmation
Personal and dependent records are permanently deleted, and a written confirmation is provided.
What information is processed during review
Our compliance team ensures that data deletion is carried out thoroughly while respecting statutory record-keeping rules:
- Primary account profile details, authentication credentials, and saved preferences are permanently removed.
- Student and dependent profiles linked to the parent account are unlinked and erased from active systems.
- Financial transaction receipts may be archived solely as required by local tax and accounting regulations.
Important considerations before requesting deletion
Please review these essential operational notes prior to submitting your account deletion request:
- Deleting your account will immediately terminate active ride tracking, notifications, and subscription services.
- For security, never share passwords or one-time verification codes (OTPs) via email or messaging.
- If your account was provisioned directly by a partner school, notify the school administration to update their rosters.
Initiate your account deletion request
Use the secure mail link below or reach out via our contact page with your registered phone number to initiate the verification process.
Send an email request to our support team
Send an email from your registered address with your account phone number and the subject line “Account Deletion Request”.
Clicking the email button will open your default email client with the required subject line pre-filled.