Data Privacy
Account Deletion Request
We respect your right to delete your account and personal data. This page explains the account deletion process, what data will be removed, and what information may be retained for legal or business purposes.
How to Delete Your Account
Submit a Deletion Request
Fill out the form below with your registered email address and phone number. We need this information to verify your identity and locate your account.
Verification Process
Our team will verify your identity within 2-3 business days. You may receive a verification email or SMS to confirm your request.
Account Deactivation
Once verified, your account will be deactivated immediately. You will no longer be able to log in or access any services.
Data Deletion
Your personal data will be permanently deleted within 30 days. You will receive a confirmation email once the process is complete.
Data That Will Be Permanently Deleted
- Your personal profile information (name, email, phone number, address)
- Your children's information and school details
- Trip history and location data
- Payment methods and billing information
- App preferences and settings
- Communication history and notifications
- Photos and documents uploaded to your account
Data That May Be Retained
- Transaction records required for accounting and tax purposes (retained for 7 years as per legal requirements)
- Anonymized usage data for analytics and service improvement
- Records related to legal disputes or investigations
- Backup data that will be deleted during the next scheduled backup cycle (within 90 days)
- Information required to prevent fraud or abuse of our services
Important Notes
- Account deletion is permanent and cannot be undone. You will lose access to all services and data.
- If you have an active subscription, it will be canceled immediately. No refunds will be issued for unused time.
- If you have outstanding payments, you must settle them before we can process your deletion request.
- If you are a school administrator, you must transfer ownership or delete all associated school accounts first.
- After deletion, you can create a new account with the same email address, but your previous data will not be recoverable.
Submit Deletion Request
Please provide your account information to initiate the deletion process. We will verify your identity before proceeding.