Billing & Payments
Refund & Cancellation Policy
We strive for complete transparency in our billing operations. This policy explains the criteria, review process, and timelines for cancellation requests and subscription refunds.
Policy Status: Active & Effective
How Schoolz reviews refund and cancellation requests
Refund eligibility is assessed based on the specific service arrangement, subscription term, notice period provided, and active agreement in your operating country (Egypt, Saudi Arabia, or Kuwait).
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1. Review Criteria & Eligibility
- Cancellation requests submitted before the start of the academic term or service cycle are eligible for a pro-rata refund in accordance with the package terms.
- Verified service interruptions or route cancellations initiated by Schoolz that cannot be rescheduled will receive equivalent service credit or pro-rata reimbursement.
- School-managed or corporate transportation contracts are governed by their respective bilateral service-level agreements.
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2. How to Request a Review
- Submit your inquiry through the Schoolz contact page or via our dedicated WhatsApp billing support channel.
- Provide your registered student name, school, account phone number, and invoice or payment transaction reference.
- Our finance and operations team will review your request and provide a written resolution within 3–5 business days.
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3. Important Considerations
- Unnotified student absences or voluntary non-usage during an active operational term do not automatically qualify for refunds.
- Approved refunds are credited back to the original method of payment or provided as account credit based on user preference.
- For services arranged through participating schools, coordination with the school administration may be required.